In immigration and visas industry where fraud is very common, Y-Axis has always held on to its anti-fraud policies. It has always assisted customers in the best way possible to get their visas and immigration to the country of their choice.
Since the last 16 years till date, Y-Axis has experienced many successes and failures. Have received many positive and negative reviews. Witnessed 1000s of success stories and many disappointments. But that did not deter the company from its customer-centric approach and from addressing Y-Axis complaints in a timely manner.
Carefully Listen and Understand Complaints
The customer relationship department, on receiving a customer complaint, speaks and carefully listens to what the client has to say without being defensive. Understand the issue and what the client wants – whether he/she has something against the process consultant or wants a refund or anything else. It is taken into consideration and is amicably resolved.
All customer relationship members use the best state-of-art technology to resolve Y-Axis complaints at the earliest.
Elevate to Supervisors if Required
After listening to the customer complaints, the case is elevated to any supervisor if required. Be it regarding immigration, visas, job search service, or whatever – every client’s say is taken seriously. Therefore, it is elevated to the immediate team lead or manager for resolution. It instills a sense of importance in the client.
Resolve Complaints and Send a Written Confirmation
When the case is transferred to the department heads, they carefully look in to the case. Check the agreements, the deliverables promised and delivered and the complaint raised by the client. Based on case status, they come with a solution and resolve the issue keeping client’s satisfaction in mind.
Y-Axis has a strong customer relationship department that works with a objective to provide guidance and support of the highest standards at all times.