Complaints Department

Y-Axis has separate departments for all services it offers from immigration to visas to job search and more. And to track the progress of client’s work, product delivery, customer feedback, Y-Axis has a client relationship department. It is apparently one of the most important departments in the company.

It takes customer feedback, patiently listen to the complaints, apologize if at fault, and refund if required as per the agreements. How does the entire mechanism work?

  • Y-Axis client relationship officers connect with the clients on receiving their complaint regarding the product/service or even if its regarding a process consultant assigned to the case.
  • Rather than challenging their complaints, the CRO carefully analyzes the case. Listens patiently to the client. Checks the deliverables promised and delivered. Go through the agreements and based on the entire case review and communication, the CRO takes steps to resolve Y-Axis customer complaints.

The customer complaints department is bestowed with the responsibility to ensure customer is satisfied at the end. Therefore, irrespective of the product/service a client complaints against, the department has to resolve the issue at the earliest. And if required transfer the case to the higher-ups to regain customer confidence.

6 Responses to Complaints Department

  1. Rohin Gupta says:

    I am extremely delighted and grateful to have opted for Y-Axis services. Priyanka, my consultant has always been thorough and prompt in her replies with answers to my queries and concerns.

  2. Santosh Kumar says:

    The experience with the y-axis resume writing service is excellent. Being a fresher i never expected my resume seems to be like this and i am very happy that i can apply my CV for different domains. Thanks to Savitha for building my resume in such a way and i appreciate her patience.

  3. Raja sekhar says:

    I am highly delighted with the services provide by Y-axis. This is the second time I took the services of Y-axis for processing dependent Visa to Switzerland for my family. Ms. Rayees Sultana who was responsible for my case cooperated a lot in consulting Swiss Embassy on my behalf and updating me. In summary, Y-axis owned my request in applying for my family visa. I thank entire team of Y-axis, Specially Rayees Sultana, who supported me a lot for the second consecutive time. I would surely recommend Y-axis to others.
    Raja Sekhar Chintapalli

  4. Ashok Koujalagi says:

    I wanted to convey my utmost appreciation for being a wonderful Process Consultant to me. I have reached one step ahead in the ladder of success in my career I have no doubts in saying I owe it to you. I hope you will continue to motive me further during my stay in the Germany.
    Thank you so much,
    Shailendra Kumar

  5. Vishal Kumar says:

    I am extremely happy with the service of y-axis team like Vishnu setting up suitable formats for application submission and guidance in shaping my profile as required. He is doing great job and is very supportive as always. I would like to thank you for your follow up & guidance.

  6. Sai Jaswanth says:

    My experience with Y-Axis has been really great. The best thing about Y-Axis is the promptness in response. All my queries have been answered with patience. I would really like to thank Sudha for being committed on the timelines I have requested for. I highly recommend Y-Axis.

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