Every business, including Y-Axis, has its share of ups & downs and positives & negatives. There are always clients that are satisfied with the services; then there are those who are not. They write negative, complain about the services and have their say wherever possible.
Therefore, to address such issues, the company has set up a separate customer relationship department. It deals with complaints, reviews, testimonials and counter any inappropriate fraud claims against the company.
How Y-Axis Addresses the Complaints
Throughout the service duration, there are various stages where the support team calls the clients to discuss their experience with the company. Right from signing up for the services till the entire deliverables are met, feedback is taken many times. During this period, it is also ensured that any Y-Axis complaints or grievances are amicably addressed.
That said, complaints of common nature are forwarded to respective departments so they are addressed for good. Any problem with regard to the service deliverables, pricing refunds, etc. are addressed immediately so as to ensure customer satisfaction.
Improving the Y-Axis Complaints
Growing in a business depends on a lot of factors and one such important factor is customer feedback – in terms of reviews, testimonials and even complaints. It helps make dramatic changes to the business model in accordance with customer requirements. And being India’s best immigration and visas company, we too take heed from clients’ say and amend business rules accordingly.
Today, our business approach is completely customer-centric; it helps us achieve better results and let us help our clients migrate overseas on PR, for studies, investment, and visit overseas.