Y-AXIS CLIENT RELATIONSHIP DEPARTMENT
Y-Axis Client Relationship Department plays a crucial role in company’s success. It attends to customer feedback, grievances, reviews and testimonials.
The CRM department at Y-Axis uses the latest state-of-art technology to connect with clients, receive their feedback and share the same with the concerned department within the organization. It is focused towards offering great customer service by maintaining cordial work relation with each and every Y-Axis customer.
The Key Features:
- Immense Product/Service Knowledge
Every client relationship officer has knowledge of products/services. They are well-versed and also have access to the details related to immigration, visa, job search, resume writing and all other products the company offers. So they are able to answer customer queries in time with ease.
- Timely Client Interaction
Reaching out to clients on time is one of the crucial aspects of Y-Axis growth. Y-Axis client support team talks to customers to listen to their grievances and feedback to amicably answer their queries. The case is forwarded to concerned departments and consultants if required.
- Use of Latest CRM Technology
The team uses one of the best CRM technology available in the market to manage client data from the date of sign-up till the services are fully delivered and beyond.
The client relationship department at Y-Axis leaves no stone unturned to ensure client satisfaction.